Shipping Policy

Your order will be processed and shipped to the address entered at the time of purchase within two to four (2-4) business days for any U.S.-based orders. International orders may take up to an additional two (2) business days to process and ship. Delivery time for orders will vary depending on the location and will be specified in the confirmation email. For orders placed on a Friday, Saturday or Sunday, packages will ship out the following Monday, unless that Monday is U.S. federal or state holiday in which case the shipment will be processed on the next non-holiday business day. If you feel you are experiencing any delay in the delivery of your product, you may contact our customer care department at 480-454-7242 or support@optimumburn.com or support@renopointbeauty.com

If for some reason you do not receive the product after the time period specified in your confirmation email, we recommend that you contact customer support at 480-454-7242 or support@optimumburn.com/support@renopointbeauty.com. If you have placed an initial order as part of a subscription program, we suggest you request for an extension of the time period you will have to try to the product without any obligation. All orders are shipped to consumers with delivery confirmation; and if the order is shown as delivered we operate under the assumption that it has been delivered unless you call to state otherwise. There will be no refunds for product claimed to be undelivered if we are not notified within 29 days following the placement of the order and the package is shown as delivered with delivery confirmation obtained via the US Postal Service.